8.6 Staff Rating, No Staff Onsite: betahouse Zurich’s Self Check-In Success

In the heart of Zurich, betahouse opened its doors as a pioneering hybrid hospitality concept, and after just one month, the results speak for themselves. With over 600 successful self check-ins, a Booking.com staff score of 8.6, and outstanding guest feedback on customer service, betahouse is proving that affordable and flexible accommodation can be both high-tech and high-touch.

A New Model for a Changing Market

Hybrid hospitality blends different guest profiles - long-stay students and short-stay travelers - within the same property infrastructure, maximizing both occupancy and profitability. It’s a model built for cities like Zurich, where demand shifts with the seasons and guest expectations are high.

The setup at betahouse Zurich:

• Building 55: Student ResidenceA co-living hub offering long-term accommodation and community for students in Zurich.

• Buildings 53 & 57: Hostel-Style Short StaysThese two buildings operate as hostel-style, short-stay accommodations, offering an affordable and flexible option for easy travel, especially appealing to tourists, solo travelers, and digital nomads. The location is central and very well connected, giving guests seamless access to everything Zurich has to offer.

30 Days of Success

In the first month of operations, betahouse has welcomed over 600 guests through fully automated self check-in, powered by hostz’s integrated system. Despite having no staff onsite, guests reported a seamless arrival experience — and customer care was consistently praised in guest reviews for its speed and availability.

On Booking.com, betahouse has already secured a staff rating of 8.6 — a remarkable score considering the entire operation is handled remotely by hostz’s 24/7 support team.

Powered by hostz

Behind this smooth hybrid setup is hostz, enabling the flexibility and quality required for such a model to thrive. The hostz platform and operational backbone provide:

• 24/7 guest support: Immediate responses to guest needs across all time zones and languages.

• Automated processes: From bookings to check-ins and check-outs, every step is optimized for efficiency.

• Revenue optimization: Smart pricing strategies and channel management to ensure occupancy and profitability.

• Operational relief: Owners and operators can scale with confidence, knowing hostz handles the logistics and guest interactions.

What’s Next

With its first month in the books, betahouse is already becoming a benchmark for hybrid hospitality done right. And as Zurich continues to grow as a destination, the betahouse-hostz model offers a scalable, tech-enabled answer to the needs of both long-term and short-term guests - all from a central, affordable, and guest-friendly base in Zurich.

To learn more about betahouse, visit www.betahouse.ch